Deposits & Withdrawals

Deposits & Withdrawals

Registration & Account

Verification

FAQ

Deposits & Withdrawals

What payment options do you provide?

GF Markets offers you a wide selection of payment options such as wallets, electronic payments, local wire transfers and bank wire transfers. For the most up-to-date info on the available funding and withdrawal methods in your country refer to your Client Portal. You can also check out all the available payment methods here.

In which currencies can I deposit money into my trading account?

You can deposit money in any currency; funds will be converted into the currency of your account. We offer accounts in USD only at the moment.

What is the minimum and maximum amount that I can deposit/withdraw?

There is a minimum amount per deposit/withdrawal based on your account type and payment method. For more details, please refer to our dedicated Deposits & Withdrawals page.

What is the withdrawal priority procedure?

GF Markets processes withdrawal/refunds back to the source of the original deposit only. All withdrawal requests will be executed within 24-48 business hours.

Can I withdraw my money whenever I want?

To withdraw funds, your trading account must be validated. This means that first you need to upload your documents in our client portal: Proof of Identity (ID, passport, driving license) and Proof of Residency (utility bill, telephone/Internet/TV bill or bank statement), which include your address and your name and can’t be older than 3 months.

Once you receive confirmation from our Compliance Department that your account has been validated, you can request the funds withdrawal by logging in to the Members Area, selecting the Withdrawal tab and sending us a withdrawal request. It is only possible to send your withdrawal back to the original source of deposit. All withdrawals are processed by our Back Office within 24-48 hours on business days.

If I deposit funds by e-wallet, can I withdraw money to my credit card?

To protect all parties against fraud and in compliance with the applicable laws and regulations for the prevention and suppression of money laundering, our company’s policy is to return clients’ funds to the origin of these funds, and as such the withdrawal will be returned to your e-wallet account. This applies to all withdrawal methods, and the withdrawal has to go back to the source of the funds deposit.

How do I make a deposit?

Making a deposit can be done in 3 easy steps:

  1. Login to your client area and navigate to the deposit
  2. Select a payment method of your preference
  3. Enter the amount and follow the instructions given

How long does the deposit via e-wallet or any other payment method take to be added in my trading account?

All deposits done through e-wallet will be added on your trading account within 24 hours. For deposits done through bank wire, it might take up to 5 days to be received in our bank account, and then it will be immediately credited to your trading account.

Are there any deposit/withdrawal fees?

Please see the deposit/withdrawal fees, for the selected payment method here.

Are there any extra fees and commissions?

Please see all the applicable commissions here.

Can I withdraw via a different payment method from the one I used to deposit?

GF Markets's policy is to process withdrawals via the same method that you used to deposit. For example, if you deposited using a credit card, the card will be credited with the amount equal to the deposit amount. Upon request, we can send any profits via other payment methods under your name.

Can I deposit to/withdraw from my friend’s/ relative’s account?

No. We do not accept deposits and/or withdrawals by third parties. Deposits can only be made from your personal account, and the withdrawal must go back to the source where the deposit was made.

Can I withdraw my money if I have an open position?

Yes, you can. However, to ensure the safety of our clients’ trades the following restrictions apply: a) Requests which would cause the margin level to drop below 150% will not be accepted from Monday 01:00 to Friday 23:50 GMT+2 (DST applies). b) Requests which could cause the margin level to drop below 400% will not be accepted during weekends, from Friday 23:50 to Monday 01:00 GMT+2 (DST applies).

How long does it take for funds to reach my personal bank account?

We process a withdrawal request within 24-48 business hours. The time that you will receive the funds in your bank account depends on your country of residence and the payment method. For payments done via e-wallet, funds will be credited within 24 hours on your account, and for payments done via bank wire, usually takes between 3-5 business days. GF Markets does not take responsibility in case the payment service provider takes longer than normal.

If my withdrawal amount exceeds the amount I have deposited, how can I withdraw?

Usually, we proceed with sending the funds via the same way that the client deposited. If the client made any profit, we would proceed with sending the funds either the same way as with the deposit amount or using an additional payment method. It always depends on the deposit method that the client used to fund his account. Each withdrawal request should meet the minimum amount criteria.

Is it possible to transfer money from one trading account to another trading account?

Yes, this is possible. You can request an internal transfer between two trading accounts, but only if both accounts have been opened under your name and if both trading accounts have been validated. If the base currency is different, the amount will be converted. Internal transfer can be requested in the Members Area, and it is instantly processed.

What are the deposit processing times?

Deposits are typically processed and available in your account to use within 24 hours. For more details please refer to our Deposit Methods page.

How can I obtain your bank details?

You can send us request at support@gfmarketsllc.com and our team will provide you the details.

FAQ

Registration & Account

How do I open an account?

a) Register and verify your profile.
Complete our Registration Form and access the Client Portal. Upload the required documents and verify your profile.

b) Open an account & fund it.
Choose “Create Live Account” under the Trading Accounts tab. Click “Deposit” to fund your account through our various payment methods.

c) Download your Platform and get Started.
Choose “Wintrado” tab under the Trading Accounts Tab and download Wintrado platform to your preferred device.

How do I verify my profile?

A color copy of valid passport or other official identification document issued by authorities (e.g., driver’s license, identity card, etc.). The provided document must be valid and clearly show your Full Name, Date of Birth, Issue/ Expiry date and serial number.

A recent utility bill (e.g., electricity, gas, water, phone, oil, Internet and/or cable TV connection, bank account statement). The provided document must be in full page, recently issued- within 3 months – and clearly display the name, address (no PO Boxes allowed) and the service that provided this document.

Why do I need to submit the requested documents?

We operate in accordance with a number of compliance regimes and procedures set by global regulators. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 3 months) utility bill or bank account statement that confirms the address the client has registered with.

How do I update my personal information?

To change your personal information preferences, go to the My Profile Section on your Client Portal.

You can contact us for any other changes to your personal information at support@gfmarketsllc.com.

Do you accept US Clients?

Unfortunately, US residents cannot open trading accounts with us. We apologize for the inconvenience.

Do you offer Islamic Accounts?

Yes, our Muslim traders can apply for a swap-free account.

How can I be sure that the money in my trading account is safe?

All systems and procedures are in compliance with the global regulations, which means that your funds are held in segregated accounts to protect your assets.

Can I register without making a deposit?

In case you cannot login to your account to close an open position, you can contact us through livechat and by email: support@gfmarketsllc.com from the email address you have used for registering your account.

How long does it take to open a trading account?

Our account opening process is quite fast and user-friendly and it takes less than 1 minute to open a trading account once you’ve completed registration.

Is it possible to lose more money than the deposited amount?

At GF Markets we offer negative balance protection so it’s not possible to lose more money than the amount you have deposited.

I cannot login to my account and I need to close an open position. What do I do?

In case you cannot login to your account to close an open position, you can call us or request it by email to support@gfmarketsllc.com from the email address you have used for registering your account.

Can the account be closed/ deleted?

You can close an account but we will keep your data, in accordance with legislation, on our files for a minimum period of 5 years. After you request to close your account, the trading accounts will be disabled.

How can I close my account?

We’re sorry that you want to close your account. To close your account, please send us your request in writing to support@gfmarketsllc.com and our team will process this request. Note that this request must be made from your registered email address, that is directly linked to your Wintrado account.

Do you offer demo accounts?

Yes, we offer demo accounts upon request, and they are a valuable trading tool. They help beginners to learn and practice trading and allow experienced traders to test new trading strategies in a risk free environment. A demo account can be opened through the ”Trading Accounts” tab, under the ”Demo” section.

FAQ

Verification

Are my personal details secure with you?

GF Markets takes serious precautionary measures to ensure that your personal details are held in absolute confidence. Your passwords are encrypted and your personal details are stored on secure servers and cannot be accessed by anyone, with the exception of a very small number of authorized members of staff.

How can I upload or send my documents to you?

You can upload your documents at any time after your registration. You can upload documents by clicking on ‘Documents‘ in your dashboard.

What documents do you require?

A color copy of valid passport or other official identification document issued by authorities (e.g., driver’s license, identity card, etc.). The provided document must be valid and clearly show your Full Name, Date of Birth, Issue/ Expiry date and serial number.

A recent utility bill (e.g., electricity, gas, water, phone, oil, Internet and/or cable TV connection, bank account statement). The provided document must be in full page, recently issued- within 3 months – and clearly display the name, address (no PO Boxes allowed) and the service that provided this document.

Proof of Payment
Copy of the Credit Card used for depositing

Front:

  1. Showing your full name
  2. With a valid expiration date
  3. Showing the last 4 Digits of the Card (hide the other digits)

Back:

  1. The signature on the stripe
  2. Hiding the CVV number
  3. Hide all digits of the credit card except the last 4